Returns

Returns and Refunds Policy

 

At Euphoria, we want you to be delighted with your purchases. However, we understand that sometimes a return is necessary. Please follow our straightforward steps for returning items and obtaining a refund:

General Returns

  1. Timeframe: You have 14 days from the date of receiving your order to initiate a return.

  2. Refund Process: We offer full refunds (excluding postage) for returned items that meet our guidelines.

  3. Exchanges: We do not offer exchanges. Instead, please initiate a return and place a new order for the desired item.

  4. Return Guidelines: Ensure that the item is unworn, in its original condition with tags and packaging. Items showing signs of wear, pet hair, makeup marks, or odors cannot be refunded.

  5. Hygiene Exclusions: Certain items, including hair accessories, earrings, face coverings, and hats, cannot be refunded due to hygiene safety reasons.

  6. Return Shipping: You are responsible for return postage costs. However, if we made an error or the item is faulty, we will refund your original delivery charge unless you've retained other parts of your order.

  7. Packaging: Please securely package your return items and obtain proof of posting. We cannot accept responsibility for items lost or damaged during transit.

  8. Refund Method: Refunds will be issued in the same payment method used for the original purchase.

  9. Statutory Rights: This policy does not affect your statutory rights.

Faulty Goods

  1. Faulty Item: If you receive a faulty item, please contact our customer service team within 3 months of receipt.

  2. Eligibility: After 3 months, items will be considered subject to normal wear and tear and will no longer be eligible for a refund or exchange.

  3. Conditions: Our faulty goods policy covers items used and cared for according to the manufacturer's instructions. Damage caused by misuse, neglect, or accidental damage is not covered.

  4. Inspection: We may ask for photographs or request you to return the faulty item for further examination. In such cases, we will provide you with a return label.

  5. Resolution: If the fault is due to manufacturing defects or other issues, we will offer you a refund or exchange.

  6. Refusal: We reserve the right to refuse a refund or exchange if the item has been subject to misuse, neglect, or accidental damage.

Return Address and Required Note:

Please send your return item(s) to:

Euphoria Boutique HQ Unit 11 Zenith Network Centre Whaley Road Barugh Green Barnsley South Yorkshire S75 1HT

Include a note inside the parcel with the following information:

  • Your order number (found on your order confirmation).
  • Full name and address on the original order.
  • Indicate if the item is unsuitable or faulty.

We will aim to process your return within 3 to 5 working days of receiving it, however we may take up to 14 days in exceptionally busy periods.

Please note that it's important to adhere to these guidelines to ensure a smooth and hassle-free return process. If you have any questions or need further assistance, feel free to contact us at hello@euphoriaboutique.uk

Thank you for shopping at Euphoria!